Another collaborator issue on Adobe Express

Thanks Tarun for the reply. I have used Microsoft edge and Firefox browsers. I was using adobe express online so idk about uninstalling it. And I've logged out and in several times. Still have the issues. Even when I duplicate the document to edit it, it will eventually kick me out of it. My main account is a university account.


KATHERINE WAKELEY
{Mode note- Personal information has been removed by the moderator}

Hi 

@katherine_1742

,

Thank you for reaching out. I’m sorry to hear that you’re experiencing this issue with Adobe Express. I understand how frustrating it can be to be unable to access your own document due to a message about another collaborator. 

To better assist you, could you please provide some additional details:

1. Have you tried accessing the document from a different browser or device?
2. Are you encountering this issue with other documents, or is it specific to this one?
   
   

In the meantime, here are a few steps you can try:

1. Update Software: Ensure that the Adobe Express app is up to date. 
2. Reinstall App: Try uninstalling and reinstalling it to ensure a fresh installation.

If that doesn't help, try signing out and signing in again to check if that helps.

Regards,

Tarun