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epic_Companione922
Participant
October 13, 2026
Open for Voting

App completely stuck on "Getting everything ready..." spinner (iPad)

I’m following up on an App Store review where developer "HC" directed me here to share a screen recording of this bug.

Whenever I try to load a project on my iPad, it hangs indefinitely on the "Getting everything ready..." loading spinner. I’ve already updated the app and restarted my device exactly as requested in your email reply, but the issue persists.

I've attached the screen recording showing the app freezing for over a minute without making any progress. Let me know what other device info you need from me to get this patched.

    3 replies

    rene_5277
    Participant
    October 14, 2026

    Same problem with android app on Samsung folds. Getting into my stuff is virtually impossible. 

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    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    October 14, 2026

    Hey there!

    Can you answer the same questions for me so I can escalate to the internal team?

    Could you confirm:

    • Your Samsung model and OS version

    • Adobe Express app version

    • Whether the issue occurs with all projects or only specific ones

    If you haven't already, please try:

    1. Updating Adobe Express and OS to the latest available versions.

    2. Testing whether your projects open in Express on the web (https://adobe.ly/4i4Ob8T).

    Once we have your device details, we can investigate further.

    Thanks,
    Rose

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    Rose DV
    Community Manager
    Rose DVCommunity Manager
    Community Manager
    October 13, 2026

    Hi ​@epic_Companione922,

    Thanks for reporting this! I'd definitely like to have the team take a deeper look, but I want to rule out a couple of things.

    Could you confirm:

    • Your iPad model

    • iPadOS version

    • Adobe Express app version

    • Whether the issue occurs with all projects or only specific ones

    If you haven't already, please try:

    1. Updating Adobe Express and iPadOS to the latest available versions.

    2. Testing whether your projects open in Express on the web (https://new.express.adobe.com).

    Once we have your device details, we can investigate further.

    Thanks,
    Rose

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