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D
dirfik
Participant
February 12, 2025

App not opening on any apple device

  • February 12, 2025
  • 1 reply
  • 264 views

I cannot open my adobe express app on my ipad. No luck on iphone either. tried to delete the app and reinstall but it only displays the white screen with the adobe logo when I try to open the app. any solutions?

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
February 12, 2025

Hi @Adéla291431216pzy

Sorry to hear about your difficulties. Please make sure your iPad and your iPhone are listed as supported devices on our system requirements page to use Express and you are using a supported version of iOS. https://adobe.ly/4jOtgXA and https://adobe.ly/3QgufCh;

If you meet that requirements and are still facing difficulties I'd suggest restarting your devices and see if it helps. https://adobe.ly/3Qjdk29


Best,
Dave

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