App not working, workflow interrupted

Hello I am writing a report that the app is not working as expected. It would seem that the cloud services are down and there is no saving/loading of the template component(custom). This interrupts the daily workflow and I'm wondering if I'm paying for this app, because I saw some credits included with my Plan. In any case, you should choose to 1.) Provide a working service or 2.) Don't provide the service if it's not going to be reliable. You must understand is that I chose to use the Adobe product because it was supposed to have some class, but instead all it has is overcharging, locking you in contracts with early cancellation fees and buggy software across the board. The truth is that I can write my own software for the needs I have, which begs to ask the question what exactly your purpose is in all of this? Have a nice day.