Participant

App Video Clips Buffering /Not Loading / Audio Not Playing

Forum|Forum|1 month ago
April 21, 2026
3 replies
73 views

Been having isses with the app last couple weeks with the videos once downloaded in a project not loading....just the spinning icon....very frustrating when attempting to put a video project from multiple clips together...some load just fine while others don't....please advise.....screen recording attached...app is up to date....using A Samsung Galaxy Note + .... Android 12 operating system.

Screen_Recording_20260421_131303_Adobe Express.mp4

Reel Serious AnglersAuthor

Participant

Hello Adobe,

I wanted to give an update on my issues I was having with the Adobe Express App....I ultimately had to uninstall the app and re-install to get it working again....it had gotten to the point where my video project would load but I couldn't do anything else....I was editing on another device (iPad) and attempting to download the project to my phone....but the app would just stall and I couldn't do anything like in my previous screen recordings.....so at least for my issue......the uninstall and re-install did the trick...

Amit14782

Participant

App is not working properly

Rose DV

Community Manager

Hi @Amit14782 - thanks for adding your voice to the thread! Are you experiencing the same issue as above? Mind letting me know if you’ve tried the troubleshooting steps outlined by @Amitej S ?

Looking forward to helping out once we know more!

Rose

Amitej S

Community Manager

Hi @Reel Serious Anglers, thanks for reaching out and sharing the details. This is definitely a frustrating experience.

Since this is happening in the mobile app, it could be related to how media is processed or cached on the device. Please clear the app cache in your device settings, or reinstall it and then reopen the project. Also, check if this happens with all video clips or only specific ones. Try creating a new project and adding the same clips to see if the issue persists there as well.

You may want to check the webapp's output too to see if it provides a similar experience.

Do share your observation with us, we are here to help!

Best!!

Reel Serious AnglersAuthor

Participant

Ultimately I had to uninstall and reinstall just to get Adobe Express to allow me to download the video project I had to do on another device...I thought I was in the clear.....I deleted all of the uploaded files.....and the actual video project....and then signed into my Adobe account and permanently deleted the items there as well.....I started a new video project and the same issue is going on again...clips are loaded but I can't do anything....its seemingly stuck....menu not even loading at the top....please see screen recording.

Screen_Recording_20260519_135641_Adobe Express.mp4

Rose DV

Community Manager

Hi @Reel Serious Anglers!

Thank you for the update and the new screen recording - and I'm really sorry the reinstall only provided a temporary fix. The fact that it's happening again on a brand new project tells us this is something we need to escalate beyond standard troubleshooting.

I've raised this with our team along with both screen recordings. To help them investigate further, could you also share the project with us directly?

- First, make a duplicate copy of the project for yourself so your work is safe
Then open the original, click Share > Who has access > Anyone and set to Can edit
Copy the link and send it to me via DM

We want to get to the bottom of this for you!

Rose

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