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Participating Frequently
July 30, 2026

Apply Brand Isn't Working

  • July 30, 2026
  • 5 replies
  • 29 views

When I go the brands to apply my brand to a design, it doens’t work the way it should. I have 3 different color palettes in the brand, and despite editing the roles on the palettes, the “primary” palette isn’t showing up in the large “Apply Brand” section at the top. When I do apply the brand it’s forcing me to pick, it’ll only apply the colors one way -- it’s not proving mixing and matching the colors at all.

If I try to manually go to apply one of the other color palettes, if I’m lucky the same thing happens (it applies one color combination, no matter how many times I try to shuffle thru). Most of the time, I get an error and it forces me to reload the page.

 

 

For a large university like ours, trying to encourage employees to use Express, the “Apply Brand” feature is vital. For this to be broken seriously hampers our ability to use this tool effectively.

    5 replies

    Rose DV
    Community Manager
    Community Manager
    August 5, 2026

    Hi ​@Amanda Hyer, thanks for the detailed writeup and the error screenshot with the UUID, that's really helpful!!

    Good news: this matches an incident our team already identified and resolved (affecting Apply Brand for multi-page templates specifically). It should be working correctly now. Could you try again and let me know if you're still running into the same error?

    If it's still happening, the UUID from a fresh error message would help us confirm whether this is a new occurrence or something separate.

    Rose

    Participating Frequently
    August 5, 2026

    I’m no longer getting an error when I try to apply the brand, but although I have 3 color palettes, it’s autoselected one as the version for applying the brand -- it’s a palette I designated as secondary, so it’s not pulling the palette I assigned to the role of “Primary”. I can get the palette it selected for the Apply Brand section at the top of the overview to shuffle thru different colors by clicking the shuffle button, but when I try to apply the other color palettes directly, I still only get one option, no matter how many times I click.

    I’ve got a video of what I’m experiencing that I’d be happy to share privately.

     

    Participating Frequently
    August 24, 2026

    Any further updates?

    ariel_393
    Participant
    August 5, 2026

    I am also having the same issue. I am using Chrome. When I choose apply brand colors (not apply brand which is fonts and colors)  it will give me one alternative option. Prior to this bug, it would give me many different options to choose from. 

    Rose DV
    Community Manager
    Community Manager
    August 5, 2026

    Hi ​@ariel_393, thanks for confirming you're seeing this too. This matches an incident we already identified with Apply Brand Colors for multi-page templates, which should be resolved now. Could you try again and let me know if you're still seeing only one alternative option instead of the full set of color combinations?

    Rose