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RadamBrown
RadamBrown
Known Participant
December 5, 2023

Are we not able to create brands on the newer desktop version & then access in the mobile app?

  • December 5, 2023
  • 1 reply
  • 261 views

How do we access brands that we created on the newer desktop version on our iOS mobile app (latest version)? I see them on the desktop version, but can't access the brands, fonts, etc., on the mobile app. Do we now have to use the desktop version because there's so many bugs with the update? I don't like to use the desktop version, it's not as convenient...hence it being a mobile version for all of us who are on the go. Thanks for the insight so we can hopefully move on from these frustrations.

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    1 reply

    thejanebradbury
    Community Expert
    thejanebradburyCommunity Expert
    Community Expert
    December 6, 2023

    Hello Radam, I answered this here in this post, to which you've also replied so I thought you had read it. 

     

    With the new Adobe Express desktop app launched in August syncing with the mobile app is no longer possible. It is possible to bring projects from the mobile app to the new desktop but not the other way around. See this article on the conversion: https://helpx.adobe.com/uk/express/kb/file-conversion-troubleshoot.html

     

    A new mobile app is in beta but there is no timeline on when we will see this, so for not syncing is not an option. 

     

     

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