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Christiaan317470161we4
Participant
August 18, 2023

Assets not loading correctly in new Adobe Express

  • August 18, 2023
  • 2 replies
  • 1003 views

Myself and my colleague are not able to load previously designed templates since moving over to the 'upgraded' Adobe Express platform. The result is I can not access assets to edit them and my cloud connection is interrupted. This doesn't appear to be the case if I log into the account on my personal Mac (menus accessible, stable cloud connection), but as I'm working from a PC laptop this isn't a solution. 

 

This is a major inconvenience, and is affecting our comms output as we can't quickly design assets. Can somebody please assist as soon as possible.

2 replies

Neelamk
Neelamk
Legend
September 21, 2023

Hi @Christiaan317470161we4 @wilm71458413 ,

 

Thanks for reporting the issue. I've shared it with our developers. Please share a screenshot of the error you encounter. 

Also, additional information would help us better understand the issue.

  • Do the project's thumbnails appear the same way when viewed in incognito mode? 

    Test in incognito/private browsing mode -  https://support.google.com/chrome/answer/95464

  • Can you open the projects with the missing images and text? Do they appear this way when opened, too?

 

Thank you for your patience.

Neelam

 

    W
    wilm71458413
    Participant
    September 21, 2023

    Experiencing the same issue. In addition, I can't delete my template image to replace it by another. The dialogue box message is : " Adding assets to thre canvas is not available until all assets load...." All asserts have already been loaded yet can't edit the canvas

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