Assistance Required with Audio Recording Issue in Adobe

Hi @hala_5424. It sounds like you’ve tried all the common solutions. I’d recommend reaching out to our support directly next. They can be reached here: https://adobe.ly/4fzpdLG. 

Thanks ^CA

Hi @hala_5424. Thank you for reaching out!

Here are a few troubleshooting steps you can try to resolve the issue with the character animate audio:

• Test with Different Audio Files: Try using a different audio file to see if the issue persists. This will help determine whether the problem is with the audio file itself.
• Free Up Space: Make sure your device has enough storage space, as low memory can cause issues with loading audio files.
• Update the App: Ensure that you have the latest version of the app installed from the Play Store.
• Check Permissions: Make sure the app has the necessary permissions to access your microphone and storage.

Let me know how it goes, and I’ll be happy to assist you further! 

Thanks,

Chaimaa

Hi 

,

Thanks for your patience. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? Also, try clearing the browser's cache and cookies restart the browser and check again. For more info, check this link- https://adobe.ly/3VFfUT4

Regards,

Tarun