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August 5, 2026

Auto Captions not working

  • August 5, 2026
  • 1 reply
  • 5 views

I uploaded my video that was 628mb. It stops st 95% then analyzes the video. Afterwards it stops at 16% and this pops up. I’ve tried every suggestions, incognito mode, cleared cache, tried safari and other browsers and I get the same result.

 

    1 reply

    Rose DV
    Community Manager
    Community Manager
    August 5, 2026

    Hi ​@tt80493715, thanks for the screenshot!!

    A couple of things that would help narrow it down:

    • What's the exact duration of the video? Auto Captions has a 5 minute maximum length, so if it's longer than that, that could be what's stalling the analysis.
    • Have you tried with a different, shorter video to see if it's specific to this file or happens with any video?

    A HAR file captured while this happens would also help our team dig in. Here's a guide on generating one: https://helpx.adobe.com/enterprise/kb/generate-har-file.html

     

    And if you're able to share the project:
    → Duplicate the project first, so your original stays untouched
    → Click Share in the top right
    → Under General access, change it from Restricted to Anyone with the link
    → Set the permission to Can edit
    → Send the link via DM

    Rose