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Participant
July 18, 2024

Automatic Zoom Error

  • July 18, 2024
  • 25 replies
  • 2552 views
When I attempt to edit text or move design features (or edit anything) Adobe Express automatically zooms out. I can't edit my documents while zoomed in.

25 replies

Participant
October 3, 2025

It is still broken in Oct. 2025 on Firefox

Tarun Saini
Community Manager
Community Manager
October 6, 2025

Hi @wei_7879,

 

Welcome to the community! We're sorry to hear that you're experiencing this issue. Have you tried using a different browser to see if that helps? Also, if you've recently installed any third-party extensions/plugins, could you try disabling them and restarting your browser, and then try again?

 

Let us know how it goes.

 

Regards,

Tarun

Participant
July 19, 2024
任意の拡大率にした際に、画面に100%表示で自動でフィットされる。拡大率が保持されない
Participant
July 18, 2024

Wow, I got here just in time.  Refreshed AE and all is good now.  Thanks to Adobe support for their prompt fix.  

Amitej S
Community Manager
Community Manager
July 18, 2024

Hi @AndersonHerron, Thanks for confirming that the issue is fixed for you!! 

Adobe Employee
July 18, 2024

We've just deployed a fix for this. If you have Express loaded in a desktop browser, please reload it to pick up the fix. If you are using a mobile app, you may want to restart it.

 

Please let us know if you continue you see issues with zooming. Sorry for the incovenience.

 

Thanks

Abhi G

Participant
July 18, 2024

I'm trying to move shapes and change text on 50% zoom in, but whenever I drag what I have selected the page instantly snaps out to 21% zoom, (the size in which the entire page can be seen on screen). 

Please help! My deadline for this project is tomorrow mid-afternoon!

Alexandre Becquet
Community Expert
Community Expert
July 18, 2024

Hello, can you just share a video screenshot to see the exact behavior?
But i've this same behavior and i assume it's weird. Let me check if i find something around this.

Participant
July 18, 2024
Anytime I select an element in my design, the entire document snaps "to fit page" (26%) so I cannot move, resize, group elements without this happening. When I zoom in on an element it immediately snaps to 26% if I attempt to resize or move it. This occurs with generated text, adobe express elements and files I add to the design. It makes it impossible to work on any designs. I've experienced this issue using Chrome and Firefox.
Adobe Employee
July 18, 2024

We are actively investigating this issue with zoom resetting. Thanks for your patience.

 

Abhi G

Participant
July 18, 2024

On Adobe express Mobile (Android) for some reason when you zoom in and try to move or modify a specific part of your work that's really fidgety that you need to be up close to. It now makes you zoom out!?!! This is so frustrating and unhelpful as I cannot move things accurately anymore like I could literally yesterday.

 

Please help me. Is this a setting? Or a really annoying update? If so, I'd actually really appreciate them reverting it because it's making my work almost impossible.

Participant
July 18, 2024
Whenever I am zoomed in and i want to change the image size the site will automatically zoom me back out to the default size
dawidj48816239
Participant
July 18, 2024
Every time i click to resize anything it zooms completely out, centers te page and makes the element huge. And when working on the sides of a document, it want to recenter constantly.
Participant
July 18, 2024
WHen i go to move something by a fine margin, I can;t because it zooms me out to 91% for no reason, even if i try to use the arrow keys for movement.