Skip to main content
A
alice5EC6
Participant
July 18, 2024

Automatic Zoom Error

  • July 18, 2024
  • 25 replies
  • 2552 views
When I attempt to edit text or move design features (or edit anything) Adobe Express automatically zooms out. I can't edit my documents while zoomed in.

    25 replies

    W
    wei_7879
    Participant
    October 3, 2025

    It is still broken in Oct. 2025 on Firefox

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    October 6, 2025

    Hi @wei_7879,

     

    Welcome to the community! We're sorry to hear that you're experiencing this issue. Have you tried using a different browser to see if that helps? Also, if you've recently installed any third-party extensions/plugins, could you try disabling them and restarting your browser, and then try again?

     

    Let us know how it goes.

     

    Regards,

    Tarun

    D
    default38691496a1rh7x
    Participant
    July 19, 2024
    任意の拡大率にした際に、画面に100%表示で自動でフィットされる。拡大率が保持されない
    A
    AndersonHerron
    Participant
    July 18, 2024

    Wow, I got here just in time.  Refreshed AE and all is good now.  Thanks to Adobe support for their prompt fix.  

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      July 18, 2024

      Hi @AndersonHerron, Thanks for confirming that the issue is fixed for you!! 

      A
      Adobe Employee
      Abhi.G @ ADBE
      Adobe Employee
      July 18, 2024

      We've just deployed a fix for this. If you have Express loaded in a desktop browser, please reload it to pick up the fix. If you are using a mobile app, you may want to restart it.

       

      Please let us know if you continue you see issues with zooming. Sorry for the incovenience.

       

      Thanks

      Abhi G

        H
        Holly34260566wpbv
        Participant
        July 18, 2024

        I'm trying to move shapes and change text on 50% zoom in, but whenever I drag what I have selected the page instantly snaps out to 21% zoom, (the size in which the entire page can be seen on screen). 

        Please help! My deadline for this project is tomorrow mid-afternoon!

        Alexandre Becquet
        Community Expert
        Alexandre BecquetCommunity Expert
        Community Expert
        July 18, 2024

        Hello, can you just share a video screenshot to see the exact behavior?
        But i've this same behavior and i assume it's weird. Let me check if i find something around this.

        C
        Caleb36078033aejw
        Participant
        July 18, 2024
        Anytime I select an element in my design, the entire document snaps "to fit page" (26%) so I cannot move, resize, group elements without this happening. When I zoom in on an element it immediately snaps to 26% if I attempt to resize or move it. This occurs with generated text, adobe express elements and files I add to the design. It makes it impossible to work on any designs. I've experienced this issue using Chrome and Firefox.
        A
        Adobe Employee
        Abhi.G @ ADBE
        Adobe Employee
        July 18, 2024

        We are actively investigating this issue with zoom resetting. Thanks for your patience.

         

        Abhi G

          O
          Oscar38682812ijz6
          Participant
          July 18, 2024

          On Adobe express Mobile (Android) for some reason when you zoom in and try to move or modify a specific part of your work that's really fidgety that you need to be up close to. It now makes you zoom out!?!! This is so frustrating and unhelpful as I cannot move things accurately anymore like I could literally yesterday.

           

          Please help me. Is this a setting? Or a really annoying update? If so, I'd actually really appreciate them reverting it because it's making my work almost impossible.

          E
          emmanuel38680973qpvj
          Participant
          July 18, 2024
          Whenever I am zoomed in and i want to change the image size the site will automatically zoom me back out to the default size
          dawidj48816239
          dawidj48816239
          Participant
          July 18, 2024
          Every time i click to resize anything it zooms completely out, centers te page and makes the element huge. And when working on the sides of a document, it want to recenter constantly.
            K
            Kiowa
            Participant
            July 18, 2024
            WHen i go to move something by a fine margin, I can;t because it zooms me out to 91% for no reason, even if i try to use the arrow keys for movement.
            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices