autosave stuck?

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For the last 4 hours I've been trying to download my file but it says "it's working on my file" and if I try to navigate away, it says all changes will be lost.

Performance

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Neelamk

Legend

Hi @default33614943ja50up,

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue? What is the file format type you are trying to download? Is it with all files or a particular one?

Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.

From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam

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