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Exciting_cause03a8
Participant
August 9, 2026

BACKGROUND REMOVE NOT WORKING!!!😭

  • August 9, 2026
  • 3 replies
  • 40 views

Background remove feature is not working for several days now, for every photo i upload for background removal it says (Sorry, we were unable to remove background from this image. Please try re-uploading your asset.) PLEASE FIX IT😭😭😭. I’M STUCK WITHOUT IT!!!!!!!!

my linked email is: saininishchay50@gmail.com

 

      3 replies

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      August 11, 2026

      Hi ​@Exciting_cause03a8!

      I'd suggest reinstalling the Adobe Express mobile app once and checking if that makes any difference. I tested the feature on both iOS and Android, and it appears to be working as expected.

      Could you also confirm whether Remove Background works for you in the web app? Try it in an Incognito/Private window and let us know what you observe.

      If the issue continues, please share:

      • Your device and OS version.
      • Browser and version, if applicable.
      • Whether you're on a home or work network.
      • Whether you're using a VPN or firewall.

      We'll look into this further once we have these details.

      Best!

        E
        excited_Captainb643
        Participant
        August 17, 2026

        This has been an issue for me for a couple months. Very annoying especially when I am paying for adobe.

        A
        abstract_Symphony4e88
        Participant
        August 20, 2026

        I’ve had the same issue - use it for work all day and hasn’t been working at all the last week, I’m losing my mind,

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