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Brian379136569lny
Participant
July 3, 2024

Background Remover Truncating image

  • July 3, 2024
  • 1 reply
  • 328 views
I submitted a .png (also tried with .jpg) image of a signature on a blank piece of paper. When Background Remover completed, the bottom portion of the signature had beed truncated. I used Acrobat to convert the image to .png before submitting. Any workaround?
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1 reply

Neelamk
Neelamk
Legend
July 22, 2024

Hi @Brian379136569lny,

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue?  Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam

 



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