Skip to main content
rom.po
rom.po
Participant
September 4, 2025

Batch Download to Animated Gif exports wrong dimension size

  • September 4, 2025
  • 2 replies
  • 123 views

Whenever I select Download and select multiple pages to export as an animated gif, the resulting dimension size is different to the set dimension of the pages. Not sure why this is happening. Single download works fine, just when bulk downloading.

 

Ex. a 728 x 90 pixel animated banner = becomes 1254 x 156 pixels

 

I also cannot select quality (Small, Medium, High) in bulk download (Selected pages and All Pages)

    2 replies

    D
    DanaW1234
    Participant
    September 22, 2025

    I'm having this same problem as well, except mine are still not the right size when I download them one by one. It seems to be scaling them up or down, depending on the quality selected. This is a huge problem as the platform I'm trying to upload them to cannot do it if the size is incorrect.

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    September 4, 2025

    Hi @romanctp, welcome to our Adobe Express community, and thanks for raising this!

     

    I've shared it internally with the team and will get back to you once we have more information on the issue! Until then, please follow the workaround you figured out for downloading files. 

     

    Best!

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices