Been working on a project and I tried to re-open it but its disappeared and doesn't appear in files, its completely gone.

The “ask for access” behavior is a pretty important clue here. If the project was created by the same person, I’d also check whether they originally signed in with Google, Apple, or email, because using a different sign-in method can sometimes land you in a different Adobe account/profile even when the email address looks familiar.

If the correct account/profile is confirmed and the project is still missing from the dashboard, I’d avoid making a new copy or changing anything on the old project link. Keeping that original link and giving it to Adobe Support should make it easier for them to investigate where the project is actually associated.

Hi @talented_goal5a4b,

That "ask for access" screen only appears when the logged-in account doesn't own the document, so the most likely culprit is being signed into the wrong Adobe ID.

A few things to try:

• Click your profile icon (top right) and confirm which email is logged in

• If you have a work/school ID and a personal one, sign out and try the other

• Try opening the project link in an incognito/private window and sign in fresh

If you're confirmed in the right account and it's still missing, I'll have you go ahead and chat with support, they can dig into your account much better than I can:  https://helpx.adobe.com/contact.html?rghtup=autoOpen

Rose