Participant

Black Box when downloading PDF from Adobe Express

Forum|Forum|2 years ago
February 15, 2024
3 replies
734 views

Hi! Every time I download this PDF there is that Black Box when downloading it. Any ideas as to how to fix this issue? I tried grouping the images, but that did not do it.

Thank you!

PDF

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S

Stephen @ ADBE

Adobe Employee

@Anamaria32903309tpoe, Behind the yellow sun there appears to a grey outline of the sun or some of ther type of graphic. If that is the case, I'm wondering if that is where the blackbox is coming from. Can you select that layer and then click the source info button in the upper left and post the screenshot of that here? Otherwise a full screenshot of Adobe Express showing the url in the browser may be able to help us track down the issue too.

I tried recreating the issue just with the sun image, or at least with what I think is the same sun image that you have, but haven't seen the black box around it yet.

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Anamaria32903309tpoeAuthor

Participant

This is from a template. It works great when I export as PNG but I need it as a PDF so I can print several copies. The background is good, it is just the sun element that has that box only when downloading as PDF. Thank you!

Alexandre Becquet

Community Expert

Hello, what type of file is it? Can you try to re import this? Is it a color background?

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