Participant

Black downloads

Forum|Forum|1 year ago
January 30, 2025
3 replies
630 views

Hi Guys 🙂 I can see I am not the first to post this issue - but I can't find an answer, so I try again!! I have all these pages that I want to combine - the way to that is to download and then upload - which is also annoying - but when downloading, half my pages turn out completely black! https://new.express.adobe.com/id/urn:aaid:sc:EU:40d56c6f-f82d-42ed-8a62-0393aac6dc94?guid=a4e97a22-47dc-4193-bfb0-b3c4fe2d482f&location=Home%3AinstalledAppSection&product=Creative+Cloud+Desktop&category=search

Hege
Mac, Sonoma

A

amy_0269

Participant

@Tarun Saini I have been trying to download all the pages within the Adobe Express file as videos (MP4). All of them, except for the first one, download as a black-screen MP4 file. I've tried downloading them all at once and each individually – neither option worked. I also tried duplicating the file and deleting the other pages to save the animations - but the same error occurred.

I found a workaround of re-uploading the PDFs individually per page and re-animating the graphics from there individually. Hoping this is just a bug with the system or to get advice to troubleshoot if I encounter this issue in the future. Thanks!