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jang13379241
jang13379241
Participant
April 13, 2024

Blank Menus

  • April 13, 2024
  • 20 replies
  • 3509 views
The home page is completely blank. NO options to create content. If I open an existing file, the editing menus are also blank. The share menu is blank and has been for a while. I have cleared my cache, signed in and out, disabled ad blockers, tried different browsers, and no change. I can't use the app at all now.
    This topic has been closed for replies.

    20 replies

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    A
    Alyssa227548086c1s
    Participant
    April 17, 2024
    For the last week my home page has been failing to load across all devices and browsers.
      S
      Silver36792039bkpj
      Participant
      April 17, 2024

      Same issue with Chrome, Brave, Edge, Edge in incognito and Firefox on Windows 11 Pro.

       

      WEIRDLY when launching from a Virtual Machine (local VM) it seems to work!!! Same version of Edge BUT different version of Windows (Windows 11 Education). Ofcourse I cannot use it through VM because my high resolution media runs in low framerate, is slow etc.

       

      Please fix this asap! I have deadlines and now need to download / learn some new tool??

        S
        Silver36792039bkpj
        Participant
        April 17, 2024

        Exactly the same issue for me. Its not related to Guest account as I had the issue while being logged into my own account as well. I then tried to log-out and now I am in Guest mode and cannot log out from it anymore... It stays is Guest mode.

         

        I think its some general UI issue. Attached is the screenshot with some debug info:

         

          A
          Adobe Employee
          Abhi.G @ ADBE
          Adobe Employee
          April 16, 2024

          Hi @default7svt7d9tdbww 

           

          Could you please share a screenshot? The "just spins and spins" may be different from the "blank" UI symptoms reported here.

           

          Thanks

          Abhi G

          D
          default7svt7d9tdbww
          Participant
          April 16, 2024

          Cant open Adobe Express on a Mac in Chrome or Safari. logged out and back in, cleared browsers history. just spins and spins 

            A
            Adobe Employee
            Abhi.G @ ADBE
            Adobe Employee
            April 16, 2024

            Hi @jang13379241 @default36774099plhd95 @Bp82 @default36744958eb9642 

             

            Thanks for reporting this issue related to blank UI (either Express Home and/or some or all panels inside the Editor). We are investigating.

             

            So far, most reports we've seen have been on Windows. Please let us know if that's not the case for you.


            Also, could you check if your profile icon on the top-right of Express Home shows up correctly, rather than as "Guest"?  We've seen this unexpected symptom in a few reports.

             

            Abhi G

            D
            default36774099plhd95
            Participant
            April 16, 2024
            when I hit resize it does not open up the resize window. So there is just a blank apace, the upshot is I am unable to resize anything at the moment
              D
              default36744958eb9642
              Participant
              April 15, 2024
              The Home Screen is not showing up on my computer and neither is the Resize options. Both are just blank screens.
                Bp82
                Bp82
                Known Participant
                April 15, 2024

                Same. Has been this was since last week. I can access the "My Stuff" folder and work on existing projects, but the Resize menu is blank. I need to resize an existing design but cannot.

                 

                I have tried Chrome, Edge and Firefox.

                  D
                  default36727574roljgd
                  Participant
                  April 14, 2024
                  Many menu options are not visible:i am trying to resize my template, i see blank panel on left with no options to change the size. i thought it may be temprary issue , tried refresh screen but didnot work. create new template optiona are not visbile
                    D
                    default36727574roljgd
                    Participant
                    April 14, 2024
                    Many menu options are not visible:i am trying to resize my template, i see blank panel on left with no options to change the size. i thought it may be temprary issue , tried refresh screen but didnot work. create new template optiona are not visbile
                      D
                      default36714324jc60tn
                      Participant
                      April 13, 2024
                      Adobe Express not working. See attached photo.
                        Tarun Saini
                        Community Manager
                        Tarun SainiCommunity Manager
                        Community Manager
                        April 15, 2024

                        Hi 

                        @default36714324jc60tn

                        ,

                         

                        We're sorry to hear about this issue. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps. For more information on how to clear cache and cookies check this link- https://adobe.ly/4aPgqUl

                         

                        Regards,

                        Tarun

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