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Jonathan32100408iswx
Participant
September 6, 2023

Blurry when exported

  • September 6, 2023
  • 2 replies
  • 207 views
I have several size ads to send out but cant seem to get them to download clear. They look fine on a PDF but i need them under 70KB and can't get less than 1MB without it having he same issue as before.
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    2 replies

    laurenb13095158
    Participant
    September 7, 2023

    Tarun this has been an issue for weeks - no matter the browser, type, size, etc all png and jpeg files download very blurry. I've been creating my files, taking a screenshot and uploading to social from there. I talked to support and nothing has been fixed.

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    September 7, 2023

    Hi there,

     

    We're sorry to hear about your difficulties. Please let us know which format you're trying to download. Have you tried downloading it through another browser? For resizing, did you try the quick action available on the app in Adobe Express? Is it possible for you to share the screen recording of the issue to help you further?

     

    Please check this article for more info: https://helpx.adobe.com/express/using/resize-image.html 

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

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