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Ashleigh34091050koaq
January 8, 2026

Boards Disappeared after Download

  • January 8, 2026
  • 1 reply
  • 50 views

Selected art boards disappeared after I downloaded them. They were copied boards, but I did a bunch of editing, then after I got the notification that they were finished downloading, they erased themselves. 

 

One was an animated board I only needed a still from. I selected png for the download type. 
Mac computer on Chrome browser. 

    1 reply

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    January 9, 2026

    Hi @Ashleigh34091050koaq,

     

    Welcome to the community! We're sorry to hear that your artboards are disappearing after downloading. This is definitely not the experience we want for you.

     

    Could you please answer a few questions below-

     
    1. What macOS version are you using?
    2. What Chrome version are you on?
    3. Do you have any browser extensions enabled? Have you tried disabling them to see if that helps?
    4. When you copied the artboards, did the “All changes saved” indicator appear before downloading?
    5.  IF you can give us an idea, how long after editing did you initiate the PNG download?

     

    We're here to help, just need some info.

     

    Regards,

    Tarun

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