Participant

Brand access

Forum|Forum|2 years ago
February 20, 2024
1 reply
202 views

I have been unable to access my brands this afternoon and my libraries fail to sync with the creative cloud.

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Winnie_M

Inspiring

Hi @default3271036605ajr0,

Sorry to hear about the issue. Thank you for your patience.

What happened when you accessed your brands? Do you see a blank page or an error message? Can you share a screenshot that shows the problem? Can you specify the device, browser, and OS version you use?

There are a few workarounds you can try:

• You can edit from another browser, such as Microsoft Edge, Safari or Chrome
• You can test in incognito or privacy mode

• Clearing the cache/cookies can help to improve the situation

• You can log out/log in to your session to see if it changes anything

Creative Cloud Synced files have been discontinued since February 1, 2024. To find out more about it, you can see it here.

We're looking forward to hearing from you.

Thanks,

^Winnie

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