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Participant
Mar 25, 2024 8:06 PM UTC
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Brand library won't load

I cannot access my brand library. It's in my creative cloud but not in Adobe Express.

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1 reply

Winnie_M
Inspiring
Apr 2, 2024 10:32 AM UTC

Hi @Simone26907309a77n,

 

Sorry to hear about that.

 

Can you confirm your device, the OS version and the browser you're using? When and how did you create the brand? Can you share a screenshot of the brand in CC? 

 

We recommend refreshing the page, changing the browser (Google or Safari), and trying in incognito mode.

 

If it’s still not working, can you send us a private message to share your brand?

 

We're looking forward to hearing from you.

 

Thanks,
^Winnie

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