Thank you for your patience, and I'm sorry you're having trouble.
Just spotted your post and wanted to know if you still require help, as it's been a while since you last reported this.
If you're accessing Adobe Express from your browser, try clearing your browser cache/cookies. Sometimes, that can fix unexpected issues. If not, using a different browser/incognito mode might work too.
Please let us know if you still need assistance. If so, please remember to include your walk-through video of your steps so we can see what's happening. Rest assured, we'll be happy to troubleshoot further, and looking forward to hearing from you.