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Neelamk
Neelamk
Legend
July 29, 2024

Hi @walter38270946kda8,

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue with the file being blurred? Is it happening with all files or a particular one? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.


From Windows browser: Ctrl + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 

Please let us know if this helps. Also, helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam



W
walter38270946kda8Author
Participant
July 29, 2024
pasa con todos los archivos
David__B
David__B
Legend
August 2, 2024

Hi @walter38270946kda8,

 

I see you're having some kind of issue with the blur feature, but I'm not able to understand the issue with the information you've provided. Would it be possible to explain the issue more? Is the issue only when viewing your file, or does it occur when you download it, too?

Thanks,
Dave

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