Bug in Adobe Express AI remove tool

If your image becomes pixelated or blurry after using the AI Remove tool in Adobe Express, and the app freezes when discarding edits: 

Quick Fix: Update Adobe Express and your iPhone’s iOS. Clear cache/data (if available in iPhone Settings > Adobe Express).

Avoid large-area removals—try small, focused edits instead.

Reinstall the app (already done, but retry after new updates).

Meanwhile, for smart and creative visual generation, you can try Brat Generator — a fast and AI-powered tool for image enhancement and content creation.

Learn more about how Brat Generator can simplify your design workflow using AI.

Also, now when I try the remove tool and I get the 3 options it intermittently crashes and image goes blank and you have to reimport the image and edit it again.

I think its to do with iphone 16 as it worked fine on iPhone 12 and the app is up to date.

Kind regards,

Andrew Hague
UX Developer

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The best solution is to update Adobe Express to the latest version, as bugs like pixelation and freezing are often fixed in updates. If the issue continues, report it directly to Adobe support with your device details and screenshots. Meanwhile, try editing smaller areas at a time to reduce pixelation and avoid app crashes.

I tried what you suggested, but the App is still crashing/freezing even after offloading it reinstalling it and even deleting it and reinstalling it and restarting the device. Also, it works fine in the browser it just seams to be an issue with the app.

Hi Tarun, thanks for your reply. I'm not using a browser; I'm using the Adobe Express App on iOS 18.5, iPhone 16.

Hi @Andrew227070729ib1,

Welcome to the community! We're sorry to hear about the difficulties. Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies, check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know if that helps.

Regards,

Tarun