Participant

Bug when editing webpage

Forum|Forum|2 years ago
December 11, 2023
7 replies
187 views

I can no longer add and replace images in a webpage. The option to add the image is no longer there. This is the case for glideshows and single images.

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M

Matt SelbyAuthor

Participant

Thank you @Lyn_D . Look forward to hearing from you.

Tarun Saini

Community Manager

Hi

@Matt Selby

,

I would like to inform you that the issue you're seeing is a known issue in which our product team currently working on it. Once we have a fix we will let you know.

Regards,

Tarun

M

Matt SelbyAuthor

Participant

Hi @Lyn_D

Thanks for your reply. I've tried it on different browsers but the problem is there on both Chrome and Brave, so I dont think this is a browser issue. Could you please test a project with a full screen image before and after you present and you'll see what I mean.

Everything displays nicely until you click the play icon, then the images are rendered in low resolution. The screenshot shows the image in the rain before and after you click play to present it. You can see te difference on he 2 small thumbnail images (below) and when viewed on a large screen the images appear even worse, they're not fuctional and look terrible! (Such a shame for a platform which should be using images to great effect)

Hoping you can flag this as an issue/bug and find a fix?

Thanks in advance

Matt 🙂

Tarun Saini

Community Manager

Hi

@Matt Selby

,

Thanks for sharing the screenshot. I have shared the information with our product team. I will keep you posted once I hear anything from them.

Regards,

Tarun

M

Matt SelbyAuthor

Participant

Hi Lyn

Thanks for your reply. I think at the time I was using the Firefox browser which I think isnt supported. So I've switched back to Googe chrome when editing projects in Adobe Express and that allowed me to upload or change an image.

The issue which still persists is when you click the 'Present' icon. The page goes full screen but renders the images in low resolution and it looks terrible. Therfore I can't use the present feature which is a shame.

If you could please log this as a bug/issue, it would be great to see a fix for this and hopefully I can start presenting my projects properley.

Thanks in advance

Matt Selby

Tarun Saini

Community Manager

Hi

@Matt Selby

,

We're sorry to hear about the issue you're seeing. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

If that doesn't help, is it possible for you to share the screen recording of the issue you're seeing? We're here to help, just need some info.

Regards,

Tarun

Lyn_D

Inspiring

Hi @Matt Selby,

Thank you for your patience, and I'm sorry you're having trouble.

I just spotted your post and wanted to find out if you still require help, as it has been a while since this was last reported, and sadly, I haven't been able to replicate this issue.

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

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