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Participant
January 8, 2024

Can not load new design

  • January 8, 2024
  • 3 replies
  • 146 views
the creating page keep loading not letting me create or edit anything. Please help
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3 replies

Adobe Employee
January 15, 2024

@Lan Phuong34079391ahzu 

 

Could you save logs from your browser after you experience the hang, and post them here?

 

You can find instructions for this online (here's one link: https://help.zapier.com/hc/en-us/articles/8496199434765-View-and-save-your-browser-console-logs)

 

Thanks,

Abhi G

Participant
January 15, 2024

Hi, 

 

Thank you for your reply, I have tried Safari, Google Chrome and Firefox but not work,also incognito. My ads block was not on for this website. Can you please instruct, it still happening 

Adobe Employee
January 8, 2024

Hi,

 

This issue can sometimes result from an essential network endpoint (see list here: https://helpx.adobe.com/enterprise/kb/network-endpoints.html) being blocked by something like an ad-blocker, firewall, network proxy etc. Could you check if that's the case.

 

Also, which OS/browser are you using? Does using another browser or an incognito/private window help?

 

Abhi G