Thank you for your reply, I have tried Safari, Google Chrome and Firefox but not work,also incognito. My ads block was not on for this website. Can you please instruct, it still happening
This issue can sometimes result from an essential network endpoint (see list here: https://helpx.adobe.com/enterprise/kb/network-endpoints.html) being blocked by something like an ad-blocker, firewall, network proxy etc. Could you check if that's the case.
Also, which OS/browser are you using? Does using another browser or an incognito/private window help?