Can not open my projects in new version

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Can not open my projects in new version. It says, "Sorry, something went wrong! We could not convert your file. please try again". I downloaded the new version but elected not to convert my files at that time. Could that be the reason? Very disappointed in this whole "new version". The old one was perfect. Thinking of leaving

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S

stan37070459waqpAuthor

Participant

Hi,

After trying all your suggestion I'm still

having the problem. Any ideas?

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Tarun Saini

Community Manager

Hi

@stan37070459waqp

,

We're sorry to hear about this. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.

You may want to see these links for more info-
https://adobe.ly/3UKdm6f
https://adobe.ly/3wu8IzL

Regards,

Tarun

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S

stan37070459waqpAuthor

Participant

Hi,
Nope nothing worked. Still won’t open. Should I uninstall the mobile app
and then reinstall it?
Stan

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