Skip to main content
E
Enlightened_solution2346
Participant
September 6, 2025

Can’t access anything

  • September 6, 2025
  • 15 replies
  • 2426 views

I can't access my projects. It's down. I have to have this by morning. I have my own business and I use this. It really messed me up bc I have things scheduled to be posted and I can't now bc yalls stuff is down. Pls fix this asap 

    15 replies

    A
    allison_1301
    Participant
    October 6, 2025

    @fighttobreathe has your problem been fixed?

    B
    Bill White36063021ltv8
    Participant
    October 6, 2025

    For me, the problem resolves itself, after a time... a few hours or in this case over the weekend.  Same browser left open, where I was SOL on Friday, is working today!

    M
    Community Manager
    mahmoud_5524Community Manager
    Community Manager
    October 6, 2025

    Hi @Bill White36063021ltv8,

     

    Thanks for sharing your experience. It’s good to hear the issue has resolved itself over time. If it happens again, clearing your browser cache or trying a different browser can help. You can also share any persistent issues or screenshots in our community for further support.


    ^MM

    B
    Bill White36063021ltv8
    Participant
    October 3, 2025

    This happened to me a few days ago, and now again this afternoon.  I've done everything suggested.  Seems to be a server issue.  Adobe items, fonts or images are not able to load.  I even tried a new document...

     

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    October 3, 2025

    Sorry to hear about your difficulties. I'm not encountering any loading issues myself. Could you please test these to see if they make any difference?

    - Test from a different device (if using a mobile device test from a computer)
    - Test using a different internet connection if possible
    - If using a mobile device, try restarting the device (this kind of thing https://adobe.ly/4pUOzK4 )
    - Test if the issue occurs in all files or just the original with the issue
    - Try making a duplicate instance of the problem file and see if the issue persists there

    Please let us know if any of these help,

    - Dave

    fighttobreathe
    fighttobreathe
    Participant
    October 3, 2025

    @Amitej S Could you please help? I cannot access my project or files in PS express, Adobe Express, or Adobe Reader. 

    fighttobreathe
    fighttobreathe
    Participant
    October 3, 2025

    I guess? I have a project I need to print by 5 and I can't access it at all. 

    A
    allison_1301
    Participant
    October 3, 2025

    Is Express having problems again today? I saw that I needed to move templates into Projects and when I go to do that it hasn't moved, I've tried it several times.

      fighttobreathe
      fighttobreathe
      Participant
      October 3, 2025

      I am having the exact same problem. This is a disaster. Should have chosen a different suite of apps bc now I can't print or download any of my work. It's a disaster. A week of work is gone. 

      L
      LALO_LAM444
      Participant
      September 6, 2025

      Considero que esto es muy triste, el domingo empiezo a estudiar un posgrado, en la tarde empiezo a dar mi primera materia en una universidad, tengo que entregar diferentes actividades a mis jefes porque se empeazara una campañá el lunes con escuelas preparatorias, tengo material de mi proyecto personal que es musica  que debo editar, queria aprovechar a editar mi cv por que este fin de semana hay un evento que esperaba participar para mejorar personalmente, no es justo que siendo una aplicación tan grande no pueda contemplar un fallo de este nivel, simplemente pienso que con tantas personas en el mundo se podria plantear una estrategia para tener agentes las 24 hrs, es decir que cuando en unos lugares sea de dia sean estas mismas personas las que brinden la atención en lugares donde ya es horario de madrugada, me siento desanimado, pues he aprendido a amar a esta app, porque simplemente me costo mucho crear algo que me gustara, fuera inteligente, y lograra trasmitir lo que mi mente plantea, mal enserio muy mal , espero que de todos modos esto se soluciones antes de que amanezca, creo que pudieramos igual juntarnos todos y hacer un mensaje consiso que le demos la atencion y seguimiento a ese mismo para que lo vean, saludos a todos, y suerte ojala que todos puedan entregar sus proximos trabajos

        Amitej S
        Community Manager
        Amitej SCommunity Manager
        Community Manager
        September 8, 2025

        Hi Everyone! Welcome to the Adobe Express Community!

         

        We recently experienced an outage that may have affected your experience. Our teams have rolled out a fix, and everything should now be running smoothly. Could you please confirm if it’s working correctly on your end?

         

        For the latest updates, visit: https://adobe.ly/4m3LwfC.

         

        Thanks for your patience and support!

        I
        Ivan309776227p0w
        Participating Frequently
        September 6, 2025

        Same for me, can't access anything from any device, browser, and browsing mode. Unfortunatly my business is on hold until I'm able to access my files. I missed an important deadline because of this and I am seriously thinking of using an alternative platform

          T
          Tony Di Mac
          Known Participant
          September 6, 2025

          Lost an hour of work. Can't export. And it saves just a blank screen. This is unacceptable. Especially at these prices. 

            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices