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Laurie25604109b4rd
Participant
August 16, 2023

Can't access files or create new

  • August 16, 2023
  • 2 replies
  • 385 views
I have a paid Enterprise account, which includes Adobe Express. Today, everything I try to download gives me an error message about paid content. Even when I created a graphic with a free image. What's going on?

2 replies

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
August 29, 2023

Hi,

 

If you have an Education account, could you please try again now as we've recently deployed a fix (if you have a browser window open on Adobe Express, be sure to refresh it first)?


Please post here if you still see the issue.

 

Thanks

Abhi G

A
Adobe Employee
Abhi.G @ ADBE
Adobe Employee
August 16, 2023

Hi,

 

Sorry to hear you are running into this issue. Are you seeing this message on a new project as well, or only those converted over from the previous version? And are you able to exercise other paid functionality like Resize?

Thanks,
Abhi G

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