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JennSw91
JennSw91
Participant
February 6, 2026

Can't access or view shared brand

  • February 6, 2026
  • 1 reply
  • 10 views

Hi,

 

My colleague is trying to share a brand folder with me. I’ve received the email invitation, however, when I click open to collaborate, an image of a lock appears on the screen. There is also no way of viewing it when I select ‘brand’ through the other methods and it says that nothing has been shared. 

 

I’m on a free premium trial until May and my colleague is also on a premium account. 

Any help greatly appreciated. 

Many thanks

Jenn 

      1 reply

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      February 11, 2026

      Hi ​@JennSw91, Thanks for reaching out! 

      Would it be possible for you to share a screenshot of the error you’ve mentioned along with the workflow recording? It’ll help us better understand the issue.

       

      As of now, it seems that the brand shared with you might have a premium asset, like a font, tied to it, and you may not have access to it. This may have raised the ‘lock’ that you mentioned. 

       

      Please share more details so we can assist you.

      Best! 

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