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Loaded Poppockets
Participant
April 28, 2025

Can't connect adobe express to business instagram

  • April 28, 2025
  • 4 replies
  • 363 views

I have tried clearing my browser cache, going icognito, trying multiple devices and nothing is allowing me to reconnect my previously connected business account to my adobe express. Can someone help here on what I should do next?

4 replies

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Sofie31168619wi4x
Participating Frequently
September 9, 2025

Hi. I'm experiencing the same issue now and have done all these steps too. Did you ever find a solution? It stopped working out of the blue for me

M
Community Manager
mahmoud_5524Community Manager
Community Manager
September 9, 2025

Hi @Sofie31168619wi4x,

 

Thanks for reaching out. We understand how frustrating this must be for you. If you’ve already tried all the basic troubleshooting steps, please get in touch with our Support team: https://adobe.ly/46uhBsg and provide them with your Instagram account details and any error messages. This will help them investigate and resolve the issue more effectively.

 


^MM

L
Loaded PoppocketsAuthor
Participant
April 29, 2025

I have done the following:

 

-Allowed all permissions through Instagram/Meta business suite/facebook

-Ensured my instagram is associated with my business page on facebook

-Ensured 2 factor authentication is selected through meta business suite

-Logging out of all accounts and logging back in

-Going incognito and clearing all browser/cache data and cookies

 

None of the above has worked. I have been previously connected for the last 6 months through this same instagram account and it was only now that I've had this connection issue. 

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
April 29, 2025

Hey @Loaded Poppockets, Thanks for sharing the details. Since we haven't been able to reproduce the issue on our end, and there haven't been similar reports from other users so far, it appears to be a specific issue related to your account.

As the troubleshooting steps didn't resolve it, I'd recommend reaching out to our support team directly. They'll be able to take a closer look and may need access to account-specific information that can't be shared openly in the community. They can be reached here: https://adobe.ly/4jvXkGP

 

 

Appreciate your patience!

Amitej

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Loaded PoppocketsAuthor
Participant
April 28, 2025

It is connected to a FB page at the moment 

chaimaa.7
Community Manager
chaimaa.7Community Manager
Community Manager
April 29, 2025

Hello @Loaded Poppockets, sorry for any frustration caused. Let's go through a few steps to troubleshoot this issue:

Please ensure that Adobe Express has the necessary permissions to access your Instagram account by checking your Instagram settings. Try logging out of both accounts and then logging back in, and attempt to reconnect them through Adobe Express. Ensure both Adobe Express and Instagram are updated to their latest versions. Finally, if that doesn't seem to help, try reconnecting the account. Check this link for more info- https://adobe.ly/43v3RMT.

Regard,

Chaimaa

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Louis_De Weirdt7904
Participant
April 28, 2025

I had the same issue and this was eventually my solution.

Make sure your Instagram account is linked with a Facebook page (not Facebook account). If not, make a Facebook page (not account) and link your page with the Instagram account through Facebook.

If your Instagram is linked with only a Facebook account it won't work, you have to link with a fb page.

 

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