Participating Frequently

Can't connect with Facebook/Instagram for social media

Forum|Forum|7 months ago
June 24, 2025
21 replies
959 views

Did everything what is required, as described in the video:

- Transformed my IG account to Business

- Removed Adobe Express from FB

- IG and FB are connected

- Connection with IG through FB ---> fails

What else, the connections still fails (everything's fine with linkedin and tiktok).

T

t._3603Author

Participating Frequently

To connect with Meta?

Quite a challenge to get someboday on that.

Any hints, what could be the issue?

Thanks

Tobias

J

Jemima2295592579m3

Participating Frequently

Okay, thanks. I will post on here if that is successful.

J

Jemima2295592579m3

Participating Frequently

Unfortunately, this is not an option for me, this is why I reached out on the message boards, I have reached out to my work admin as advised but they are unable to help.

Tarun Saini

Community Manager

Hi @t._3603

I checked with our product team, and we would suggest that you check with Meta about your account.

Regards,

Tarun

T

t._3603Author

Participating Frequently

Just did!

Need that feature badly, thanks

Tobias

J

Jemima2295592579m3

Participating Frequently

Unfortunately, this has not worked either.

Tarun Saini

Community Manager

I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/407M106.^TS

Tarun Saini

Community Manager

Hi @Jemima2295592579m3,

Thanks for your patience. Please use this link and let us know if that helps to connect your accounts- https://www.facebook.com/business/help/connect-instagram-to-page

Regards,

Tarun

T

t._3603Author

Participating Frequently

I think Adobe can't fix it...otherwise there would be at least a bit of feedback on several messages.

Really a pity they can't offer this feature (and I need to find something else)

Tarun Saini

Community Manager

Hi @t._3603,

Welcome to the community! Could you please share your Adobe ID with us via private message?

Regards,

Tarun

T

t._3603Author

Participating Frequently

Hi Tarun,

Thanks for reaching out, I badly need that feature...can also send you a
screen cast if required, but I did all necessary steps.

My ID: tobias.lerzer@googlemail.com

Best

Tobias

J

Jemima2295592579m3

Participating Frequently

Hi, this has not worked, and is really just what I have tried before. I cannot use the Adope help link, as it redirects me to my own institution's IT support, who have been unable to solve this frustrating issue. I will keep trying, and in the meantime, I would appreciate any support that may be available if anyone else experiences the same issue.

Tarun Saini

Community Manager

Hi

@Jemima2295592579m3

,

Welcome to the community! Thanks for your patience. Would you be willing to share your Adobe ID with me via private message? Private messages should be accessible from the envelope in the top right corner. This should be the direct URL
https://adobe.ly/3GpEtit

Regards,

Tarun

T

t._3603Author

Participating Frequently

Hey Tarun,

any feedback on that?

Quite an important feature to me to proceed with social media...

Tobias

T

t._3603Author

Participating Frequently

Hey guys,

same problem with me, any update!?

Would be a pity not to use this quite important feature...

Tobias

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded