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Participant
April 10, 2024

Can't download

  • April 10, 2024
  • 1 reply
  • 78 views
My file has been done for 15 minutes and I cant export it either by download in the editor of from My Stuff.

1 reply

Adobe Employee
April 10, 2024

Hi @default36658919eilptw 

 

Sorry to hear you are running into this issue. I assume you are downloading as mp4.

Do you get an error message, or does dowload never complete? In the latter case, does it show a completion percentage?

 

Also, how long is the video?

 

Thanks

Abhi G