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C
Carlos35686028j88i
Participant
February 2, 2025

Can't download a presentation

  • February 2, 2025
  • 4 replies
  • 397 views

The system does not mark the files that need to be replaced.

it gives no other choice but to start from scratch the whole work again!!
Hesitant about paying the full subscription.

 

4 replies

J
joelle_2282
Participant
February 5, 2025

Thanks so much!! 

J
joelle_2282
Participant
February 5, 2025

Tarun! Can you delete my previous reply ASAP! As it was meant for the service dept and not for the community 😠

    J
    joelle_2282
    Participant
    February 4, 2025

    Hi, ive got the same proble here!? replaced the pic and even deleted it. also another i wasnt sure about, but nothing changes!! cant download my (old but altered) file now. 

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    February 5, 2025

    Hi 

    @joelle_2282

    ,

     

    Welcome to the community! We're sorry to hear about this. Could you please share the project URL with edit access via private message to investigate further?

     

    Regards,

    Tarun

    J
    joelle_2282
    Participant
    February 5, 2025

    Hi Taryn!

    Thanks! And problem solved yesterday with a colleague of the help department who ended up taking over my computer, was a little puzzel but there was a hidden blank picture that we both couldn’t find but did at the end.
    So problem solved!
    Thanks.

    [personal info removed by moderator]

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    February 3, 2025

    Hi 

    @Carlos35686028j88i

    ,

    Welcome to the community! We're sorry to hear about this. Could you please try checking the individual assets and see if there is any red exclamation sign on them or not? If you find one, replace it and try again.

     

    If that doesn't work, can you please share the project URL with us with edit access via private message?

     

    Regards,

    Tarun

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