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Janine26487596mmus
Adobe Employee
Adobe Employee
November 27, 2024

Can't download as PDF

  • November 27, 2024
  • 2 replies
  • 238 views

not able to download my file as PDF, given an error message that it failed to download, and I need to delete the asset with the failed icon. there was no asset with a failed icon, so i'm just barred from downloading.

2 replies

Adobe Employee
November 27, 2024

Presumably one of these two:

 

Adobe Employee
November 27, 2024

Hi @Janine26487596mmus 

 

I checked your logs and the issue appears to be related to a Stock asset with the description "Happy Thanksgiving Day banner, card background. and decorative elements arranged around the text. Celebrates the Thanksgiving holiday"

Not sure exactly what went wrong, but deleting and re-adding the asset may help. Let us know if it doesn't.

 

Abhi G