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Participant
May 6, 2024

can't download file

  • May 6, 2024
  • 3 replies
  • 321 views
When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon"

3 replies

Participant
September 22, 2024

My original post didn't contain the necessary details, and I don't see an option to delete it, so I'm reposting with the required info.  I've also included a better example image.

 

Lately, when I export my YouTube thumbnails, there is a white border around the image, almost like a thin vignette. I've used this application for months and have only seen this in the past month.


Version of the app: web app
Platform and OS version: Edge browser on Windows 11 
Basic steps to reproduce the problem: export image, png
Expected result and actual result: whatever I see in the editor, without a white vignette around it. 

Participant
September 22, 2024

Lately, when I export my YouTube thumbnails, there is a white border around the image, almost like a thin vignette. I've used this application for months and have only seen this in the past month. 

Tarun Saini
Community Manager
Community Manager
September 27, 2024

Hi 

@Warrior1111

 

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and let us know if that helps.

 

Regards,

Tarun

Participant
September 22, 2024

I have been dealing with the same issue for just this one file, it gets stuck at 90% everytime, everything else works fine.