Participant

can't download file

Forum|Forum|2 years ago
May 6, 2024
3 replies
329 views

When downloading a project it is always stuck in "We're working on your file, you'll be able to download it soon"

This topic has been closed for replies.

Participant

My original post didn't contain the necessary details, and I don't see an option to delete it, so I'm reposting with the required info. I've also included a better example image.

Lately, when I export my YouTube thumbnails, there is a white border around the image, almost like a thin vignette. I've used this application for months and have only seen this in the past month.

Version of the app: web app
Platform and OS version: Edge browser on Windows 11
Basic steps to reproduce the problem: export image, png
Expected result and actual result: whatever I see in the editor, without a white vignette around it.

W

Warrior1111

Participant

Lately, when I export my YouTube thumbnails, there is a white border around the image, almost like a thin vignette. I've used this application for months and have only seen this in the past month.

Tarun Saini

Community Manager

Hi

@Warrior1111

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Also, try clearing the browser's cache and cookies and let us know if that helps.

Regards,

Tarun

G

gabrielle_8457

Participant

I have been dealing with the same issue for just this one file, it gets stuck at 90% everytime, everything else works fine.