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default34272546y4agms
Participant
December 14, 2023

Can't Download Files Anymore

  • December 14, 2023
  • 1 reply
  • 152 views
The option to download files has completely disappeared on all of my files. Now I only have the option to post to social media or share the link with a friend so they can edit it. I even exited out of the file and clicked on the file under "your stuff" to select the download option, but it just reopened to file to make edits.

1 reply

Amitej S
Community Manager
Amitej SCommunity Manager
Community Manager
December 14, 2023

Hi @default34272546y4agms, Can you please share the console/network logs with us? I'll be reaching out via direct message, and you can use it to share the files.

 

Please refer: https://support.panopto.com/s/article/How-to-Capture-Network-Logs-from-Chrome-Web-Browser#:~:text=In%20the%20developer%20tools%20window,are%20recording%20network%20data%20(Fig

to see how to access console/network logs. 

 

Thanks!

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