Can't download PDF from Adobe Express

Thanks David,

I have 3 different pdfs, one is 7 pages, one is 5 and the last is 4.  If I leave it to try to download for a significant period of time, when I return I have a message that it was unable to download and to try again.  I did not try another browser.  During the beta testing (which I was a part of) I was told to use Google Chrome, so I use that browser for Adobe Express (and only for Adobe Express, as it is not my preferred browser).

I will follow up with the URL to one of the projects via private message.

Thank you.

I'm having a similar problem.  I can download single page pdfs, but I have several multipage pdf presentations that get to 90% downloaded and will not go any further.  I spent several hours yesterday trying to get them to download and then shutdown the computer and tried again today to no avail.  I do have the Print thing from Zazzle pop up, but I'm not looking to physically print, I just need to download readable pdfs.  Can you assist?

Hi Tarun, 

I'm using Google Chrome and Microsoft Edge. When choosing to download the Standard PDF, it will get to 100% complete and nothing else happens. I don't receive an error message or anything. 

I've cleared history and cache with no luck. I even restarted the computer twice and tried 3 different internet connections, so I'm out of ideas on what the issue could be. 

Hi 

,

Welcome to the community! We're sorry to hear about this. Did you try with another browser? Are you getting any error messages? What's happening when you're trying to download a PDF?

Also, if that doesn't work, can you share the project URL with us to investigate the edit access via private message?

Regards,

Tarun