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default31330969cmw6fp
Participant
September 4, 2023

Can't download video

  • September 4, 2023
  • 1 reply
  • 275 views
Suddenly I can't download my videos. I tried different files and get the same error message (see screenshot).

1 reply

M
Community Manager
Madalin NaumCommunity Manager
Community Manager
September 4, 2023

Hi @default31330969cmw6fp ,

I've looked into this and have been informed by the team that this was an issue today which unfortunately affected the download service. This has persisted for approximately 1 hour today before getting solved, so you should be able now to export.

Could you please retry downloading your assets and see if it succeeds?

Thanks a lot, we're very sorry for the inconveniences!
Madalin

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