Participant

Can't download with mobile app Adobe Express

Forum|Forum|1 year ago
November 21, 2024
6 replies
713 views

I use Oneplus 10 pro and latest version of the Adobe Express app is somehow unable to download anything in to my device. Makes super difficult to use the app, I have to open my laptop, then download the images, video, etc and move them to my drive and post.

Android

nivesk

Participant

i'm having problems with the desktop app with downloading the content I have three devices iPad iPhone and the desktop I'm having problems on mobile devices the desktop app is OK I cannot download contents that I create in Adobe Express app it says it's downloaded in my camera roll but when I open the camera roll app the content is not there I tried downloading it in my documents app and it's not working as well it is downloading PNG format and not and I'm not able to view the content.

vivienp80339323

Participant

I've been having the same issue with not being able to download my created work.

I used to be able to but recently this year I can't.

I haven't noticed a solution on this forum, unless I'm missing something so thought I would raise it again in the hope that someone can help. I used to be able to but recently this year I can't.

Here's all the info requested:

My phone details ⬇️

M

mahmoud_5524

Community Manager

Hi @vivienp80339323,

Thanks so much for raising this — and we're really sorry for the inconvenience!

We understand how important it is to download your work directly from the Adobe Express mobile app. Since this was working before, and has recently stopped, it could be linked to app permissions or a recent update.

Here are a few quick steps to try:

Check app permissions: Go to your phone settings > Apps > Adobe Express > Permissions, and ensure Storage permission is enabled.
Clear cache: In app settings, try clearing the cache and restarting the app.
Update the app: Make sure you're on the latest version from the Play Store.
Try exporting from a new project to see if the issue is project-specific.

If the problem continues, please reach out via in-app support (Profile icon > Help > Contact us), so we can look into your account and logs.

We’re here to help get this sorted for you!

^MM

M

manan_9401

Participant

Hi @Tarun Saini

My device is OnePlus 11R and I have recently updated my system. I've also tried reinstalling the application multiple times over the last few days.

Thank you!

David__B

Adobe Employee

Hi @manan_9401

Thank you for sharing all these details. A few last questions, can you also share what version of the Android OS you're using and the version of Adobe Express?

Thanks,
Dave

M

manan_9401

Participant

Hi @Tarun Saini

Thank you for getting back. I've attached the screenshot of the download window, however, there's no error message that is being displayed.

Tarun Saini

Community Manager

Thank you so much for sharing the information with us

@manan_9401

We would greatly appreciate it if you could let us know the make and model of your device. It’s important to ensure that you’re using the most updated version of your phone’s operating system. Also, if you could kindly confirm whether you’ve tried reinstalling the app, that would be very helpful.

Regards,

Tarun

M

manan_9401

Participant

Hi!

I have been facing the exact same problem for a few days now. The files are not downloading onto my phone. I've tried all the troubleshooting steps you've suggested multiple times but nothing seems to work.

Hope there's a solution to this!

Regards,

Manan

Tarun Saini

Community Manager

Hi @manan_9401

Thank you for being part of our community! We're sorry to hear about your issue. Could you please specify which format you are attempting to download? Is this issue occurring with all formats or just a few? If you are receiving any error messages, could you share a screenshot of it?

We're here to assist you, we just need a bit more information.

Regards,

Tarun

Tarun Saini

Community Manager

Hi

@vilih53302285

,

Welcome to the community! We're sorry to hear about this. Please let us know if you're getting any error messages. If so, can you share the screenshot of the error? Did you try signing out and signing in again to check if that helps.

You can also try reinstalling the app and let us know if that helps.

Regards,

Tarun

V

vilih53302285Author

Participant

Hello! Thanks for quick response.

I tried to uninstall and install a again, it works fine, but gets stuck in
downloading. It prepares image well, but gets stuck to this and
nothing happens.

Cheers!

Hope this gets sorted out quickly.

Tarun Saini

Community Manager

Thanks for your response

@vilih53302285

,

Thanks for trying the troubleshooting steps. Is this downloading issue happening with any single project you download or with every project? Also, Try clearing the app's cache and cookies on your device and restarting the device again to check if that helps.

Regards,

Tarun

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