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hayleyw99905131
Participating Frequently
September 6, 2023

Can't edit existing files or convert to desktop.

  • September 6, 2023
  • 3 replies
  • 449 views
When I try to edit my existing files, it says I can either keep in mobile or convert to desktop. I used to be able to edit after converting to desktop, but now, I get an error message. Please help!

3 replies

J
Janae5E50
Participant
September 14, 2023

I have the same issue. Any of my older files and even some of my more recent files bring this error. And now I dont have access to half of my documents! Really thinking about switching.... smh

R
Adobe Employee
Rishabh317063195a8a
Adobe Employee
September 8, 2023

Hi @hayleyw99905131 Can you please include DocumentId as well in the Email @Mary Y.  mentioned. You can find out DocumentId in the URL when you open your document. It should look somethin like this:

urn:aaid:sc:VA6C2:69699512-b828-4ead-99f0-cbd98a55c3a7

 Thanks for your patience!

    M
    Community Manager
    Mary Y.Community Manager
    Community Manager
    September 7, 2023

    Hi @hayleyw99905131 we definitely want to help! Would you mind please emailing us at maryao@adobe.com with the email address which you use to login to Adobe Express? That way, we can look at our backend system and investigate what's going on.

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