Can't edit my files

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Every time I try to open one of my files, I get a message saying I need to hit "refresh" to update or "back home" to return to the home page. "Refresh" does nothing but bring the error message back. This is obviously a problem.

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Tarun Saini

Community Manager

Hi

@default3360455041yvso

,

We're sorry for the delay. Are you still experiencing this issue? If yes, it seems like you're encountering an issue with opening your files, and the suggested action of hitting "refresh" isn't resolving the problem. This could be due to various reasons, and here are a few steps you can try to troubleshoot the issue:

Check your internet connection: Ensure that you have a stable and active internet connection. Sometimes, connectivity issues can prevent proper file access.
Clear browser cache: Clearing your browser cache may help resolve issues related to outdated or corrupted data. Go to your browser settings and clear the cache and cookies.
Try a different browser: If the problem persists, try opening the files in a different web browser. This can help identify whether the issue is specific to the browser you are currently using.

Let us know if that helps.

Regards,

Tarun

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