Skip to main content
I
Isabel38162737juzi
Participant
March 3, 2025

Can't find original Adobe Express file after converting it into a template.

  • March 3, 2025
  • 2 replies
  • 229 views

Posting in behalf of a user, 

 

She created a template in Adobe Express. It duplicates the original into our brand and locks elements. The original should be accessible from personal files. She can see the template in the brand but cannot locate the original file in her personal files. It's almost like it disappeared. Has anyone else had this problem before? 

2 replies

I
Isabel38162737juziAuthor
Participant
March 3, 2025

Hey there! She found what she needed! Thanks!

Tarun Saini
Community Manager
Tarun SainiCommunity Manager
Community Manager
March 3, 2025

Hi 

@Isabel38162737juzi

,

Welcome to the community! Please try the steps mentioned below- 

  1. Check “Your Stuff” in Adobe Express – Look under "Projects" in the personal workspace to see if the file is still there.
  2. Search for the File Name – Use the search bar in Adobe Express to locate the file.
  3. Check Brand Assets – If the template is locked and only editable within the brand, the original may have been absorbed into the brand’s template library.
  4. Check Other Accounts – If logged into multiple Adobe accounts, switch accounts and see if the file is in another workspace. Check this article for more info- https://adobe.ly/4h8rXQC. 

 

Regards,

Tarun

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices