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scm28
Known Participant
August 28, 2024

Can't Move or Size Shapes Anymore - BUG!!!!

  • August 28, 2024
  • 5 replies
  • 645 views

I cannot move shapes by dragging them anymore, and I cannot size them either.  They can be moved with Shift - Arrow but not by dragging.  This is in both Safari and Chrome.  And it's been a couple of weeks now, GET YOUR ACT TOGETHER!!! 

    5 replies

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    default2mpttp44ofxb
    Participant
    March 20, 2025

    Also having this issue. I cann't change teh size or location with my mouse when dropping an image or shape onto a new layer above my video.

    I can change both size and location of objects by holding shift or cntrl along with direction keys.

     

    Any solution for this?

    Tarun Saini
    Community Manager
    Tarun SainiCommunity Manager
    Community Manager
    March 20, 2025

    Hi 

    @default2mpttp44ofxb

    ,

    Welcome to the community! We're sorry to hear about this. Could you please let us know the platform you're on? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

     

    Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

     

    If the above-mentioned steps don't work,  please make sure that the network endpoints listed on https://adobe.ly/4a7ZI2M are allowed.

     

    Let us know how it goes.

     

    Regards,

    Tarun

    thejanebradbury
    Community Expert
    thejanebradburyCommunity Expert
    Community Expert
    August 30, 2024

    I marked as correct because as yet it's not behaviour that can be replicated and you were able to move other shapes. Were you using a template at all? Or is this on a design you created from scratch? Is it still happening with every project? Is it possible to do a screen recording of it happening?

     

    To work out what is happening and if it truly is a bug 

    S
    scm28Author
    Known Participant
    August 30, 2024

    @thejanebradbury my answer was marked "correct" but what I did, failed to solve the problem.  I was trying to give more feedback on what might possibly be wrong and where the bug is.  

    S
    scm28Author
    Known Participant
    August 28, 2024

    I clearned my cache and cookies.  I also tried it on Safari with the same problem.  Trying Safari maybe showed the source of the bug - it said the image is "locked" and since I never locked it I suspect something is triggering the locking.  Another clue is that it might only be applicable to shapes and icons - I placed another design asset on my canvas and was able to size (by sizing it I mean grabbing a corner) and move it around (by selecting it with the cursor and dragging it).  

    thejanebradbury
    Community Expert
    thejanebradburyCommunity Expert
    Community Expert
    August 28, 2024

    I understand your frustration @scm28 but this isn't behaviour experienced by everyone, so first it has to be explained. Is there something different about your workflow in the last two weeks that is creating a problem? Have you recently cleared your cache and cookies - honestly, this one action solves many problems and I do it all the time. Is it on all projects or only certain projects, all shapes or only certain shapes? Could you possibly do a screen recording of the problem happening? 

     

    The more information you provide the better to help you find a solution. 

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