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Participant
August 17, 2023

Can't open my webpage project after Express Update!!!

  • August 17, 2023
  • 1 reply
  • 338 views
Help! I am wrapping up an online course on Friday (everything is due by Friday) and I spent the last two days working on a Webpage in Adobe Express. This morning, I woke up to an upgrade to Adobe Express. It required that I import the original file I was working on into the new version. No success. I keep getting a window saying 'Something went wrong'. Now, my file is inaccessible. How do I recover this? I am so frustrated with this issue. I have tried all day to open my project. I now have to rebuild the entire project in Google because I don't have the time to deal with this before the deadline.

1 reply

Amitej S
Community Manager
Community Manager
August 25, 2023

Hey @Lisa24314013xasi 

We understand your frustration and difficulties with the new Adobe Express! 

We've been working on improving the app experience and have come up with updates that might help you with these issues.

I'd recommend you go through this announcement post: https://community.adobe.com/t5/adobe-express-discussions/updates-for-the-new-adobe-express-as-of-aug... and follow the steps for Webpage Conversion and Migrating all folders & files issue.

 

Best,

Amitej