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Can't post on instagram

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Please help me to understand why I can' post on instagram?

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Tky0001

Participant

When I attempt to connect my Instagram Account I recieve the following error. Does anybody know why?

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Lyn_D

Inspiring

Hi @Tky0001,

I'm sorry you're having trouble.

I haven't been able to replicate this issue.

If you've not tried yet, you can clear your browser cache and cookies, ensuring you have installed the latest Browser version using a different browser or in incognito mode.

Please let me know how things are going, as I'm here to support you in any way I can, and looking forward to hearing from you.

^Lyn

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default357292347tf1n9

Participant

I keep getting a message that I am not a premium member, so I have to use different (rediculous) methods to connect Adobe Express to Instagram.

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Andy Lambert

Community Manager

Hey @default357292347tf1n9 , I'm sorry about this, please could you share more about what's happening for you?

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Thanks!Andy

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default35620548pw4ckr

Participant

I have connected by business instagram account with the business facebook page, both of which I am an admin. I've tried connecting the business instagram page in Adobe Express but I get a connection failed error. I tried connecting the instagram page with my personal facebook page, and the connection was successful, but when I tested posting something to instagram, it was posted onto my personal instagram page. And this is NOT what I want. Please help.

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CTC3458959653af

Participant

My Instagram page is connected with FB and it is creator account, but can't connect with Schedule

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Andy Lambert

Community Manager

Hey @CTC3458959653af , you'll see a business account to connect to Scheduler, here's a guide as to how to change your account set up: https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-instagram-account-from-personal-to-professional/td-p/14011702

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Thanks!Andy

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Nicole35520229luxq

Participant

Connecting my Facebook account to Adobe Express worked, but when connecting my Instagram account to Adobe Express, I always get an error message even though I have connected the business Instagram channel to my Facebook account.

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Andy Lambert

Community Manager

Hi @Nicole35520229luxq - please can you explain more about what doesn't work and share screenshots of any error messages?

Generally, if you follow the steps in this video, 99% of problems are solved: https://community.adobe.com/t5/adobe-express-discussions/connect-to-scheduler-by-upgrading-your-instagram-account-from-personal-to-professional/td-p/14011702

Let me know!

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Thanks!Andy

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Kalpak_Sarnaik

Participant

Hi there, I am trying to connect with instagram using Facebook pages but it's failed, previously it was working but now it's not working please take a look on it what has happened and please fix this problem as soon as possible https://new.express.adobe.com/schedule/setup

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Andy Lambert

Community Manager

I'm so sorry about this, this is a known bug that the team are looking into. This might take a few days to resolve, unfortunately. We will keep you updated.

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Thanks!Andy

Andy Lambert

Community Manager

Hey @default35208722m0dr9q , I'm sorry about this. This is always down to how permissions are set up and can sometimes we a tricky fix. Happy to have a call with you to work through it: https://calendly.com/andylambertadobe/call

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Thanks!Andy

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default35208722m0dr9qAuthor

Participant

Hello @Andy Lambert ,

Thanks for replying.

I've connected to my FB business account, and I'm able to post on FB without any problem.

Whenever I try to post on Instagram, the following messsage appears "

Post failed

Unfortunately, your Instagram post failed. Please retry publishing your post, or refresh your Instagram connection before retrying."

I tried multiple times to reconnect, but the same message appears.