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Emel259617101r9y
Participant
August 5, 2025

Can't save template

  • August 5, 2025
  • 3 replies
  • 189 views

I'm having trouble saving an image template I made, and the only thing the error message says is that its having trouble saving the template.

How do I troubleshoot this? I've tried both the app and the browser version on chrome and firefox, but it happens on all of them.

3 replies

M
Community Manager
mahmoud_5524Community Manager
Community Manager
August 12, 2025

Hi @Emel259617101r9y ,

 

Can you please indicate the exact error you are seeing and the steps that you have performed to get there?
It will also be helpful to share the Adobe ID via DM so we can investigate further.

 

Kind Regards,

 

ˆMM

M
Community Manager
mahmoud_5524Community Manager
Community Manager
August 6, 2025

Hi @Emel259617101r9y ,

 

Can you please share the exact steps you follow or a screen recording so we can help you better?

 

Thanks

ˆMM

M
Community Manager
mahmoud_5524Community Manager
Community Manager
August 5, 2025

Hi @Emel259617101r9y,

 

Thank you for reaching out — and we're sorry for the trouble you're experiencing when trying to save your template.

We've already shared your case with our engineering team, and they'll be looking into it. We'll update you as soon as we have more information.

In the meantime, here are a few steps you can try:
– Check your internet connection
– Rename the project without using special characters (e.g., / \ * #)
– Try duplicating the project and saving the copy
– Clear your browser cache (or reinstall the app if using mobile)
– Log out and back into your Adobe account

We truly appreciate your patience and understanding while we work on resolving this!


^MM

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