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Brewers Dan
Participant
Aug 22, 2023 10:59 AM UTC
Open for Voting

Can't Upload Fonts

Unable to upload Fonts even though I have a Premium Account Subscription. Does not seem to recognise that I have a premium subscription.
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    5 replies

    Daniel23801213ygo2
    Participant
    Aug 22, 2023 3:24 PM UTC

    Hello, so I have managed to resolve the issue by adding the Fonts through the CC Desktop App under the Font tab, I am then able to use them within Adobe Express. The "Upload Font" option within Adobe Express is still telling me I need to upgrade my subscription to be able to upload Fonts. But at least I am now able to use the Fonts I need, bit of a work around but hopefully this issue is resolved in the future.  

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    Alexandre Becquet
    Community Expert
    Alexandre BecquetCommunity Expert
    Community Expert
    Aug 22, 2023 3:12 PM UTC

    Hello, if it's an Entreprise end users you need to contact your admin, he/she can upload font through the console admin.
    Are you in that case? Entreprise or education?

     

    Thanks

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    Neelamk
    Neelamk
    Legend
    Aug 22, 2023 1:13 PM UTC

    Hi @Daniel23801213ygo2 ,

     

    For Enterprise Account, this functionality is not available for now but the team is working on it.

     

    Thanks,

    Neelam

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    Daniel23801213ygo2
    Participant
    Aug 22, 2023 11:55 AM UTC

    Hi Neelamk

     

    It is an Enterprise account. Have tried signing out and back in and clearing the cookies but still does not work. Going to try and load the fonts into the Creative Cloud Desktop App and see if this works and it syncs with Adobe Express.

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    Neelamk
    Neelamk
    Legend
    Aug 22, 2023 11:47 AM UTC

    Hi @Brewers Dan ,

     

    We are sorry for your difficulties and apologize for your experience. Please confirm if you have an individual premium subscription or an Enterprise account. Have you tried signing out and signing back into the application? Please check the credentials correctly. You could clear the cache cookies of the browser and try accessing again.

     

    We are here to help you.

     

    Thanks,

    Neelam

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